About product reserve

Hold function

At the TEQ record shop, you can use a hold service that allows you to store your ordered items for a certain period of time and accept additional orders during that period.

Reservation period

The maximum holding period is 14 days . You can add hold items as many times as you like for 14 days after you first start a hold.
After the hold period has passed, we will calculate the price of the reserved product and send you a settlement email .
Please note that if payment cannot be confirmed within the settlement email deadline ( within 24 hours of issuance ), the product will be shipped by cash on delivery .
Also, please note that once reserved items cannot be canceled in principle .

Reserve procedure

1. Click "Add to cart" on the product page to add the product to the cart.

2. Proceed to the " Payment" page from the " Proceed to checkout" button in the cart.

*Please do not click "shop Pay" or "PayPal".

* If you want to specify the delivery date for a hold order, please enter the delivery date when placing the order . If you make an additional hold, we will prioritize the delivery date set in the latest order . If you would like to change the delivery date after placing your order, please contact us here .

3. Enter "Shipping address information" → "Select shipping method", then select " Reserve " from the selection items of "Payment method", and click "Pay now" to complete the order. increase. We will inform you about the purchase details by automatic reply mail.

* When placing additional orders for hold items, the shipping fee will be added for each order, but only the shipping fee for one item will be calculated at the time of delivery. Free shipping for orders totaling 10,000 yen (including tax) or more .

Reserve payment and delivery

1. After logging in, proceed to the hold shipping form from the " Ship Hold Order " button displayed on your cart or account page.

2. Contact us through the hold shipping form to request hold shipping. If you have a specific delivery date and time, please fill in the date and time in the form.
After confirming the contact from the customer, we will collect the reserved products and send a billing email. (Please note that it may take some time for us to contact you as we will send you a settlement email after confirming your order details.)

3. Please make a payment from the payment link in the email and confirm the hold order.

* Please do not select " Reserve " as the payment method when paying for a hold order. (Please note that it is not possible to extend the hold deadline.)

4. As soon as the payment is confirmed, we will process the shipment of the product.

About expiry of hold

For orders that have passed the hold deadline, we will send you a settlement email . Please complete the payment within the deadline of the settlement email ( within 24 hours from issuance ) and confirm the payment.

*You cannot select " Reserve " as the payment method when paying for a hold order.
*Please note that if payment cannot be confirmed within the deadline after sending the payment email, the product will be delivered by cash on delivery .