BIENSUR

about shipping cost

It will be shipped by Sagawa Express.
If you live in Okinawa Prefecture or some remote islands, we will ship by Yu-Pack.

Hokkaido / Honshu / Shikoku / Kyushu: 620 yen Okinawa / remote islands: 1630 yen

About delivery date and time specification

We will do our best to accommodate the specified dates. Time zone specifications are accepted in accordance with Sagawa Express regulations. Please note that depending on the day of the week or region, it may not be possible to specify the time.
The time slots you can specify are as follows.

Morning (8:00-12:00)
12:00-14:00
14:00-16:00
16:00-18:00
18:00-20:00
18:00-21:00
19:00-21:00


***For International Shipping***
We plan to ship to regions outside of Japan using EMS or Small Packet ( No tracking Up to 2 kilograms ).
The shipping fee is determined by the destination and the weight of the order.
For more details, please visit the following link.
EMS will take about a week.
Small Packet will take about 2 ~ 3 weeks.
https://www.post.japanpost.jp/int/ems/index_en.html

If the order exceeds 10Kg, there may be additional shipping charges.
Please understand.

***
For customers outside of Japan, we only accept credit card payments. Please understand.
***


Bank transfer (temporarily suspended)

For customers who have selected "bank transfer" as their payment method, the bank transfer information will be included in the order confirmation email, so please follow the instructions and complete the payment within the deadline (within 7 business days excluding weekends and holidays). Please complete the payment procedure.
We will ship the item immediately after confirming the transfer. Once the transfer is complete, please let us know via email so that the process will proceed smoothly. Thank you for your cooperation. Transfer fees will be borne by the customer.

credit card

Any card with the Visa, Mastercard, American Express, JCB, Diners Club, or Discover logo can be used, including cards issued overseas.

All credit information is sent encrypted.


Convenience store settlement

Convenience store payments are available at Lawson, Family Mart, Ministop, Daily Yamazaki, and Seicomart.
Payment deadline is 3 days. Please pay on time.
*A fee of 190 yen will be charged.


cash on delivery

Customers who select "Cash on Delivery" as their payment method will be charged a cash on delivery fee. The handling fee will be as follows depending on the total amount of the product as specified by Sagawa Express.

Cash on delivery amountCash on delivery fee (tax included)
330 yen (300 yen excluding tax) under 10,000 yen
440 yen (400 yen excluding tax) under 30,000 yen
660 yen (600 yen excluding tax) under 100,000 yen
300,000 yen or less 1,100 yen (1,000 yen excluding tax)

As a general rule, cash on delivery payments are made in cash.

*Customers from Okinawa and the islands who live in places where the cash on delivery system cannot be used may be asked to pay by bank transfer. Details will be sent to you via email after ordering.

Reserve

You can use our layaway service, which allows you to store your ordered products for a certain period of time and accept additional orders during that period. Please check here for more details.